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Operating During Covid-19

CRIMPIN hoodie

As some of you may know, CRIMPIN is still a young Canadian brand, having only launched in December 2019.  Prior to Covid-19 I had a great time connecting with the climbing community at local gyms and through various events held at the start of the year.  Due to all of the uncertainty surrounding the COVID-19 global pandemic, CRIMPIN has been in lockdown and instead connecting with climbers digitally.   

The health and safety of the climbing community and the local suppliers I work with is top priority. I have taken the following measures and precautions:

  • Both the shirt supplier and talented print partner are currently operating with a small team to maintain social distancing and reduce the number of people who come into contact with the products. 
  • Regular sanitation of high touch surfaces
  • PPE (Personal Protective Equipment) is worn while packaging the shirts for shipping.  This means wearing gloves and masks while wrapping the packages.
  • All packages are sent through the postal system.

Processing & Shipping

COVID-19 has had a large impact on the supply chain, including materials and shipping of non-essential items. The aim is to have all orders of in-stock items shipped out within five business days. All products are shipped from Mississauga, Ontario.  Please be aware that delays may happen.

Once your order has been shipped, you will receive a tracking number. I encourage you to follow your tracking number and check the Canada Post website for any disruptions that may impact your order. Please keep in mind that at this time, priority is being given to shipments of essential goods and CRIMPIN can not be held responsible for any shipping delays. 

Order Pick up - On Hold

For your safety, I am not offering order pick up at this time.  

Refunds + Exchanges

To help stop the spread of COVID-19, CRIMPIN is unable to accept any returns at this time. However if you have any questions about the t-shirt you’ve received, please reach out directly at contactus@crimpin.com

I encourage you to check back often as I continue to roll out new designs.  Or you can sign up for email announcements; the sign up can be found in the green bar at the bottom of this page!  I am truly grateful for your support, patience and understanding as we all navigate this unprecedented time together.